Cambiare : An update on service level
Not wanting to settle with what it already had, Cambiare improved its existing range, catalogue, product quality, warranty process and website, to give factors a better range coverage, more confidence in the products and better support.
In response to customer feedback, changes to the cataloguing system have been implemented.
The Cataloguing team has developed the current application tables to provide customers with the most accurate information and best possible application coverage. The team has also worked through the current OE databases to cross check this coverage, as well as the accuracy of the catalogue.
During the past quarter the application coverage of the ignition coil range grew by 30%, ABS sensors by 9%, air mass sensor range was improved by 9%, Lambda sensors by 14% and switches and sensors by 32%.
Enhanced technical notes have been added across all product ranges, giving you more information at your fingertips when searching for that all important application.
The brand new website is designed to support garages and motor factors, featuring an online web-catalogue which makes it easier and quicker to locate applications. The following could be used as search criteria:
- Cambiare part number
- Engine code **New**
- Vehicle details
The Cambiare website has an exclusive login area for all stockists, enabling access to vital information, including:
- OE cross referencing
- Downloadable imagery
- Technical documentation
- Extra marketing material
The new ‘locate stockist’ function is a great tool to help generate further business for Cambiare stockists by pointing garages in their direction.
Warranty Turnaround Time
Cambiare has introduced a new warranty process which is helping to reduce the throughput time on warranty claims. Since implementing the new processes, the average turnaround time for new warranty claims has been reduced from an average of 28 days to just 15 days.
Assured Product Quality
Product quality is key, especially when it comes to engine management products; Cambiare therefore ensures that all products are tested in the factories.
Air mass sensors are notoriously unreliable and as a consequence they have one of the highest return rates of any electrical product, be that through part failure or misdiagnosis. Cambiare tests all air mass sensors prior to dispatch, in addition to the factory tests, so customers can be confident in the quality and reliability of the Cambiare product. This translates into real, practical benefits for the customers, primarily a reduction in return rates and fewer warranty claims.
Only units which meet Cambiares’ strict performance criteria pass, and receive a ‘Tested’ stamp as a sign of approval.
In addition to factory tests, EGR valves, ignition coils and fuel pumps are also subjected to batch testing prior to shipment to give customers more confidence in the product quality.
Cambiare has further extended its product offering by adding just under a 1000 new part numbers over the past months from fuel pumps, EGR, solenoid and idle control valves, relays, throttle bodies and injectors which are all available for same-day and next-day delivery.